Increase is one of the startups that, under the Wayra accelerator program, participated in our consulting and mentoring program focused on UX techniques for the development of their product.

The Increase platform enables businesses to understand, manage, and administer all operations they carry out with credit and debit cards.

393%

Increase in Application Usage

  • Before our work with Increase, most of their clients interacted with the application through Excel.
  • After improving the interface’s usability, users began to interact with the application more frequently than with Excel.

Areas of Work:

  • As a starting point, we conducted a round of usability tests on the platform as it stood in October 2014. During this phase, we evaluated the value proposition and the system’s usability.
  • We used these insights to organize a second research session. This time, we conducted contextual interviews with users of the tool to uncover the issues they encountered during regular use.
  • The Increase team took all the information gathered from both phases and redesigned the site’s homepage, enhancing the communication of the value proposition, platform registration, and overall usage. They prioritized and structured the information displayed to allow for better management. The entire redesign process was carried out by the entrepreneurial team with weekly follow-up from Kambrica.
  • We facilitated knowledge transfer regarding the Lean process so that the team could continue applying the methodology after the program ended. This provided the startup with the tools to keep refining and improving its product.
  • Through the Lean UX program, we helped Increase identify key areas for product improvement, including features, usability, and interaction design.
  • We also assisted in enhancing the value proposition through user interviews.
  • We trained the team in UX practices.